Jackson Tang
The waiting time at this clinic is totally out of this world...
The entrance of Raffles Medical clinic with a reception area and display shelves.
1 / 5
The entrance of Raff...
A diverse team of me...
Raffles Medical Chan...
The entrance sign fo...
A digital display ad...
Raffles Medical Changi City Point
Health
Medical Services
Location: Level 2, Unit Number #02-04/05
Quality products and services
Raffles Medical Changi City Point provides comprehensive healthcare services and medical consultations in a convenient clinic setting on Basement 1, operating Monday to Friday from 8:30 AM to 1:00 PM and 2:00 PM to 5:30 PM, Saturday from 8:30 AM to 1:00 PM with Sunday closures to accommodate medical appointment schedules. This reputable medical clinic represents Raffles Medical Group commitment to making quality healthcare accessible and convenient for working professionals, local residents, and visitors seeking medical attention during their daily activities in the Changi Business Park area and surrounding community. The clinic strategic location within Changi City Point integrates healthcare services seamlessly into daily routines and work schedules.
The healthcare experience at Raffles Medical Changi City Point reflects the group reputation for medical excellence, patient-centered care, and comprehensive health services that address diverse medical needs ranging from general consultations and health screenings to specialized treatments and preventive care programs. The clinic staff includes experienced medical professionals, skilled nurses, and support personnel who work together to provide efficient, compassionate healthcare services that prioritize patient comfort, accurate diagnosis, and effective treatment planning. The emphasis on integrated healthcare ensures patients receive comprehensive medical attention that addresses both immediate concerns and long-term wellness goals.
Located strategically in the basement level of Changi City Point, Raffles Medical serves as an essential healthcare resource for office workers from Changi Business Park seeking convenient medical appointments during work breaks, local residents requiring accessible healthcare services, and visitors needing medical attention while visiting the area. The clinic operating hours are designed to accommodate work schedules, making it easy for patients to schedule appointments before work, during lunch breaks, or after business hours without significant disruption to their daily activities. With its combination of medical expertise, convenient location, and patient-centered approach, Raffles Medical Changi City Point continues to provide essential healthcare services that support community health and wellness.
Operating Hours
Open
Closes in 3h 20m
Tuesday
(Today)
8:30 AM - 1 PM, 2 PM - 5:30 PM
Wednesday
8:30 AM - 1 PM, 2 PM - 5:30 PM
Thursday
8:30 AM - 1 PM, 2 PM - 5:30 PM
Friday
8:30 AM - 1 PM, 2 PM - 5:30 PM
Overall Rating
2.6
/
5
Based on 15 reviews
Mall Ranking
#150
Out of 164 shops
Category Ranking
Not enough ratings
Negative Reviews
Z Pow
Walked in at 5pm but got turned away as receptionist say they close at 5.30pm and 3 patients in front of me. Excuse given was if each patient takes 20mins, it will be past 6pm?! Seems like they are more focused on heading home on time than to help the sick. Disappointing.
Kylie Soon
Extremely poor customer service. One of the receptionists gave me attitude and acted as if I owe her. She also took her own sweet time and when I couldn’t hear her, she behaved as if she didn’t hear me when I asked what she had said. It’s truly abominable that we have to pay a premium for such awful service.
SN Mojito
I used the Raffles Connect app to make an appointment and the appointment time was 12.55pm (not set by me). I arrived on time but the scanner (to scan my appointment booking) wasn't even turned on. Then the nurse said they're closed. They're supposed to be closed at 1pm, but its not 1pm yet. I had to wait for 1 hour and 5 minutes even then though I am there before the closing time. They might as well change their closing time to 12.30pm if they decided not to take any patients coming in before 1pm.
Chestie Sim
Super inefficient, queued up to see my doctor via QR code and even so I had to wait over 1.5hrs because there were 8 scheduled appointment ahead for vaccination. If the waiting time is so long; why isn’t there another doctor on service? Or at least, register me 30 mins before so I spoke to the staffs to enquire about the wait time. I was waiting for 30 mins before I spoke to the staffs because I was “next in line”. My turn never came until I went to the receptionists. Inefficient.
mlsee
I first visited the Jurong East branch on 23rd June for a fever of 38.7°C and a dry throat. I did an ART test which came back negative. As the fever persisted, I went to the Changi City Point clinic on 27th June. This time, blood was drawn to test for mycoplasma and dengue. I was told by both the doctor and the nurse that the results would be available later that night, and someone would contact me. No one did. I waited, then called the hotline on 29th June—only to be told the clinic was closed and someone would get back to me on Monday. As of now-Monday, 30th Jun, 10am - no one has contacted me. This is unacceptable and irresponsible, especially when health concerns are involved. If a commitment is made to follow up with test results, it should be honored. Please improve your communication and follow-through. Patients should not be left in the dark when it comes to critical test results.
E C
Doctor was not nice. I just repeated to request for a particular medicine and she brushed me off saying a sarcastic tone… “Didn’t I mention to you”. I further asked another question and again saying ”Didn’t I mention to you”. As a sick patient, I was not in a clear state of mind and needed more clarification. Is it so difficult to ask? Besides I took no more than 10 min of her time and she was trying to rush me out. Overall experience was not good, especially with this female Doctor. Disappointed with Raffles medical.
bluemoon
Please trust the reviews on long queues and wait time - they are true, even in 2025. More than 1 hour wait time for both visits, either because: 1) Doctor is taking his own sweet time. Every consult takes minimally 10-15 mins, so do the math if you see patients waiting in the clinic 2) Clinic says it opens at 0830hrs but doctor only arrives at 0900hrs 3) There are 3 rooms, but essentially only 1 doctor serving outpatient visits Receptionists act like they own the place and show 0 empathy to patients. Won't be returning again. Felt sick but felt even sicker after the long wait.
valerie lim
Visited the clinic on 16Sep at about 9am. As my children had HFMD and I felt uncomfortable around my throat area, so wanted to get doctor clearance before I go to office. Was attended by doctor Michelle Foo, overall experience was terrible with her. There was no empathy the way she put things across. I also informed her that my children are down with HFMD she could have given me some meds in case I do feel unwell. But she offered nothing. I will not visit this clinic ever again.
Positive Reviews
R R
I met a middle aged doctor who was very methodical. He has a lot of experience and is against prescribing unnecessary drugs or injections. I went at around 4pm to CCP branch. Somehow i felt he radiates positivity. Since he asks many questions and notes it down it may appear the waiting time is more but its worth it.
Bintu Ya'acob
Dr Ng so genuinely friendly. The front desk staffs very helpful and good in guiding also
Shashank Shukla
Very supportive staff and doctors also very fast service
PRAJWAL GOUDA
Dr. Chua chia Sheen is one of the best and kind doctor I met so far in any clinic in Singapore. He is very keen to listen to your problems and suggest a best medicine.explaining on the root cause. Thank you raffles for the doctor 👍🏻 …
Bill Tey
Made appointment for influenza vaccination here, there was no queue when the clinic reopen after lunch. The staffs were friendly and helpful, the doctor was attentive and explained in details the type of vaccine and possible side effects. Very good experience with the professional services that are expected of RMG!
Bhaskar Singapore
Good location for all Changi Business Park employees and staff. Consultation fes also just around 40$. Doctors are experienced and polite. Staff is very supportive. Suggested to take appointment before visit.
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