PUMA Outlet Changi City Point brings the iconic sportswear brand dynamic blend of athletic performance and streetwear fashion to shoppers seeking quality sports apparel, footwear, and accessories in a convenient retail environment on Floor 0. Operating Monday to Wednesday and Sunday from 11:00 AM to 9:30 PM, Thursday from 11:00 AM to 9:30 PM, Friday and Saturday from 11:00 AM to 10:00 PM, this outlet store provides access to PUMA extensive product range at competitive prices that make athletic wear accessible to fitness enthusiasts, sports participants, and fashion-conscious consumers. The brand global reputation for quality, innovation, and style makes this outlet a destination for customers seeking authentic sportswear that performs both on and off the field.
The shopping experience at PUMA Outlet showcases the brand commitment to athletic excellence and contemporary design through comprehensive product assortments that include performance footwear, athletic apparel, training accessories, and lifestyle items that bridge the gap between sports functionality and everyday fashion. Each product reflects PUMA dedication to innovation, quality materials, and cutting-edge design that enhances athletic performance while maintaining stylish aesthetics that appeal to modern consumers seeking versatile sportswear solutions. The outlet pricing structure provides exceptional value for customers seeking authentic PUMA products without the premium retail prices typically associated with high-quality athletic wear.
Strategically positioned on Floor 0 of Changi City Point, PUMA Outlet benefits from high visibility and convenient accessibility for shoppers seeking athletic wear and sportswear during their regular mall visits, creating opportunities for both planned purchases and spontaneous buying decisions by customers seeking quality athletic products. The store extended operating hours accommodate various shopping schedules, making it easy for customers to visit before or after workouts, during lunch breaks, or on weekends when they have more time to explore product options and receive expert fitting services. With its combination of authentic brand heritage, competitive pricing, and convenient location, PUMA Outlet continues to serve as an essential sportswear resource for the Changi City Point community.
The staff customer service needs to be improved. Seems like I am not alone complaining that. It’s a short hair older lady. I took a jacket without spotting the size mismatch between physical and hanger tag hence in the end another checker who is the cashier also oversighted which resulted in me needing to get back to the shop to ask for exchange but the one who served me earlier shoo me off by asking me wait, payment customer goes first. So I waited although it was empty at the cashier initially when I arrived to exchange which is also barely 10 mins that I paid for the merchandise before I returned. The other lady who is younger served me but also not very friendly however better than the older one. Maybe it’s an outlet shop so it’s normal to receive outlet service. Am I right Puma?
Erin Ha
Came to this outlet at 9pm to make my
Purchase for shoes after deciding to go for Puma amongst all other Famous brand in the mall. Was about to make payment when staff May told me to get 1 more item to enjoy a 40% off as I already took 1 pair of shoes and 1 bag. Came back to the counter to have both May and Amy at the counter still serving another customer. May than instructed my helper to the right side for payment. when my helper went to the right , Amy told my helper to wait. May then told my helper to pass the item to her and at the end they made my helper look like a fool holding and wanting to pass the item but at the end no one took it . I was just watching them all along at the back. When it was our turn to make payment , that’s when I was shocked by Amy’s rude customer service by giving that “disgusted” look and ask Only 1 item? This was when I got so pissed off I pointed 2 other items and said 2 more at you back.. is this how Puma train their staff ? And regardless the discount we are still paying 3 digits for the total bill. Please re train ur staff by don’t judge a book by its cover . Just because we wear simple does not mean we don’t have the capacity to shop at puma. So disappointing.
Nicholas Ong
Terrible quality and QC, bought a pair of sneakers that started cracking and tearing just after a few days worth of use.
The PUMA outlet rep on google asked to send the details of the issue on a reply to this review, but a complaint letter sent to PUMA's support email was not replied to at all and the rep has since deleted their reply.
This pair of shoes have only been falling apart since then and it has already had large chunks of 'leather' fall off of the tongue. Quality is even worse than the unbranded knockoff shoes from Taobao with much worse support. Avoid buying from PUMA in general and look for shoes from other outlets like Skechers or Nike and Adidas instead.
Positive Reviews
ERIC CHAN
Ada is very courteous and patient in her customer service. So lucky for Puma to employ her. Although she is very very young, I can feel her passion and sincerity.
Angelin Tan
Happy with my purchase! Amy is nice and patient in her customer service! Well done Amy!
Victoria Ong
Visited PUMA Changi City Point on 6 Aug around 8pm for the second time and was once again impressed by Eric’s outstanding service! He was extremely helpful, patient, and even helped my elderly grandma tie her shoelaces. Truly went above and beyond – thank you, Eric!
May Tan
Im a happy customer 🥰 Excellent Service by Amy! Will definitely look for her again! …
Anthony Leung
This outlet shop has a good collection of sporting apparel and shoes at reasonable prices. Some of the stocks are offered at a discount rate.
Eddy Ram
Kudos to Andrew for his patience and hospitality in recommending me what I was seeking for. Very pleasant disposition in his handling of customers. Not many you can find in such retail setting. Keep it up Andrew.
Ann Lim
I visited the Changi City Point outlet on 29 July afternoon around 5PM with my sister, in search of the Deviate Nitro 3. While we were navigating through various sizes and color options, one staff member overheard our discussion and proactively offered to check availability at other stores—without us even asking. That initiative alone made a big impression!
At the same time, another team member assisted us patiently in determining the right size, even though he was aware that our preferred colorways weren’t available at the outlet. Despite the limitations, his commitment to helping us make the best decision was evident.
Both staff displayed exceptional customer service, going beyond transactional interactions and making us feel genuinely cared for. Their professionalism, attentiveness, and warm attitude turned what could’ve been a stressful search into a pleasant experience. Truly commendable!
Sorry that I overlooked to get their names though.
Capture Asia Photography
The new Puma outlet space is definitely looking more spacious and brighter lighting - viewing the colours of the products such as lifestyle sneakers clearer and accurately.
Pavan Surtani
Ding Xuan is the man. If you come to the puma store here, look out for him. He’s so patient, and very caring for his customers. Great customer service and always from the heart. He’s the man! Please give him a big shout out.
Thank you
Ruru Page
PUMA products are good and durable. They have always got a promo here and we purchase for our use and some are gifts to my family in the Philippines. My favorite promo is the buy 2 take 1 on selected items, maybe this was the reason why me and my wife wearing PUMA shoes now. If you stays here in Singapore, don't forget to ask for membership so you can get points. I used my points recently because it is going to expire so I went to one of their outlet and get some socks for free. PS: I really want and need a socks that time so I take it than other things. 1point = 1SGD. Overall rating is 9.5/10
Ayodhya Pathirana
Reasonable price. Friendly and helpful staff. But the cashier person was bit attitude. Other staff was really good to the customers. I have purchased from here several times and love this brand. The prices are very reasonable. Many promotions also there. Don't forget to get the membership if you buy from this brand often.
Kanishka Randunu
Have been using PUMA shoes for a while and I am happy about their durability, and comfortability. The PUMA store here is an factory outlet. This is the nearest factory outlet near to the airport. The prices are lower than the other outlet prices but the latest designs are not available. But i would say you can get genuine good quality shoes for a very reasonable price here. Sneakers would cost around 80-120 SGD.
