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Rating Summary

4.2

15 reviews

5
87%
4
100%
3
87%
2
73%
1
60%

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Reviews for PUMA Outlet Changi City Point

ERIC CHAN

ERIC CHAN

5

Ada is very courteous and patient in her customer service. So lucky for Puma to employ her. Although she is very very young, I can feel her passion and sincerity.

Angelin Tan

Angelin Tan

5

Happy with my purchase! Amy is nice and patient in her customer service! Well done Amy!

Y C

Y C

3

The staff customer service needs to be improved. Seems like I am not alone complaining that. It’s a short hair older lady. I took a jacket without spotting the size mismatch between physical and hanger tag hence in the end another checker who is the cashier also oversighted which resulted in me needing to get back to the shop to ask for exchange but the one who served me earlier shoo me off by asking me wait, payment customer goes first. So I waited although it was empty at the cashier initially when I arrived to exchange which is also barely 10 mins that I paid for the merchandise before I returned. The other lady who is younger served me but also not very friendly however better than the older one. Maybe it’s an outlet shop so it’s normal to receive outlet service. Am I right Puma?

Victoria Ong

Victoria Ong

5

Visited PUMA Changi City Point on 6 Aug around 8pm for the second time and was once again impressed by Eric’s outstanding service! He was extremely helpful, patient, and even helped my elderly grandma tie her shoelaces. Truly went above and beyond – thank you, Eric!

May Tan

May Tan

5

Im a happy customer 🥰 Excellent Service by Amy! Will definitely look for her again! …

Anthony Leung

Anthony Leung

4

This outlet shop has a good collection of sporting apparel and shoes at reasonable prices. Some of the stocks are offered at a discount rate.

Eddy Ram

Eddy Ram

5

Kudos to Andrew for his patience and hospitality in recommending me what I was seeking for. Very pleasant disposition in his handling of customers. Not many you can find in such retail setting. Keep it up Andrew.

Erin Ha

Erin Ha

1

Came to this outlet at 9pm to make my Purchase for shoes after deciding to go for Puma amongst all other Famous brand in the mall. Was about to make payment when staff May told me to get 1 more item to enjoy a 40% off as I already took 1 pair of shoes and 1 bag. Came back to the counter to have both May and Amy at the counter still serving another customer. May than instructed my helper to the right side for payment. when my helper went to the right , Amy told my helper to wait. May then told my helper to pass the item to her and at the end they made my helper look like a fool holding and wanting to pass the item but at the end no one took it . I was just watching them all along at the back. When it was our turn to make payment , that’s when I was shocked by Amy’s rude customer service by giving that “disgusted” look and ask Only 1 item? This was when I got so pissed off I pointed 2 other items and said 2 more at you back.. is this how Puma train their staff ? And regardless the discount we are still paying 3 digits for the total bill. Please re train ur staff by don’t judge a book by its cover . Just because we wear simple does not mean we don’t have the capacity to shop at puma. So disappointing.

Ann Lim

Ann Lim

5

I visited the Changi City Point outlet on 29 July afternoon around 5PM with my sister, in search of the Deviate Nitro 3. While we were navigating through various sizes and color options, one staff member overheard our discussion and proactively offered to check availability at other stores—without us even asking. That initiative alone made a big impression! At the same time, another team member assisted us patiently in determining the right size, even though he was aware that our preferred colorways weren’t available at the outlet. Despite the limitations, his commitment to helping us make the best decision was evident. Both staff displayed exceptional customer service, going beyond transactional interactions and making us feel genuinely cared for. Their professionalism, attentiveness, and warm attitude turned what could’ve been a stressful search into a pleasant experience. Truly commendable! Sorry that I overlooked to get their names though.

Capture Asia Photography

Capture Asia Photography

5

The new Puma outlet space is definitely looking more spacious and brighter lighting - viewing the colours of the products such as lifestyle sneakers clearer and accurately.