Jennifer Veronisha
Hi just now i went to Aburi-en at changi city point ordered dinner at around 6.30pm, i ordered 1 x red tonkotsu ramen, 1 x classic highball through Paynow, so, From my bank account which i made the payment said it went through successful. And the app to order said it received payment However, suddenly the app said got issue with order to kitchen which i asked the waiter, the waiter said need to make payment again ( my previous went through already) but now i need to do another payment, in the end i pay 2x (one by paynow which they said it's failed order but my payment went through, one by PayWave) The money that i paid through paynow she said will be refunded back but i dont see any money refund back to my account, can you assist? Another feedback to, i was served my classic highball with big cracked glass ( i was wondering why my highball keep spilling even tho its not full) staff should be check glass before serving. An Update - finally refunded