Reviews for Samsonite Factory Outlet - Changi City Point

tina qq

October 16, 2025

1

Horrible experience with the older sales person when we visited last night. Older sales lady on duty didnt help at all, we asked questions she didnt answer. We requested help opening luggage she just looked and never offered any assistance. This would have been zero stars but cashier Liza was very accommodating, made up for the poor attitude of older lady.

Abu Hakeem Halim

October 16, 2025

5

Denis had great service. We came in just to look and ask about american tourister. But Denis gave such great service, we had to get something. We ended up with a medium luggage, small luggage and backpack.

Angmoh 18

October 16, 2025

5

We had very good customer service. The hijab wearing sales lady knew all answers promptly like price, weight, capacity of various board cases we looked at. We bought happily there - was fast and efficient. The factory outlet shopping centre has many high-end brands and is directly at the Expo MRT station, mere meters to walk, all under cover. Definitely worth checking out bargains but not everything in each store is discounted - do your homework.

Derrick Cheong

October 16, 2025

1

Amazing response I received from a lady at the outlet when I was browsing for a new luggage bag because the wheels of my current Samsonite unit broke and lamenting on the costly replacement cost. She said “You pay $1000 for servicing a Rolex watch and Samsonite is like the Rolex of luggages”. Wow! I like the confidence she had in her brand. I just wished Samsonite has the same kind of resale value as Rolex.

Neetu pandey

October 16, 2025

5

We visited the Changi Citi Point branch with an intention of checking a brief case and due to remarkable services provided the store person named Dennis, our visit concluded with buying five.(5) items. The sales person was patient and helpful to understand our needs and.has.provided a.choice of product range with which we.were very satisfied. We do recommend to visit this store.