Location: Level 2, Unit Number #02-01
Quality products and services
Samsonite Factory Outlet - Changi City Point brings premium travel luggage and accessories to customers seeking quality luggage solutions at outlet prices in a specialized boutique setting that operates daily from 11:00 AM to 9:00 PM on Floor 1 with delivery services that provide convenience for customers purchasing larger items or multiple pieces. This factory outlet represents the perfect fusion of Samsonite commitment to durable luggage design and outlet accessibility that allows customers to purchase genuine Samsonite products including suitcases, travel bags, business cases, and luggage accessories at competitive prices while maintaining the brand high standards for quality construction, innovative features, and reliable performance that has made Samsonite a trusted name in travel gear.
The shopping experience at Samsonite Factory Outlet showcases the brand dedication to travel excellence through comprehensive product assortments that include various luggage categories, travel accessories, and business cases that cater to different travel needs and preferences, ensuring customers can find appropriate luggage solutions for business travel, vacation trips, weekend getaways, or international journeys. Each product reflects Samsonite commitment to quality construction, innovative design features, and durability standards that create reliable travel companions capable of withstanding the rigors of modern travel while maintaining style and functionality that meets diverse customer requirements. The outlet pricing structure provides significant savings while ensuring customers receive authentic Samsonite products with the same quality and warranty protection as regular retail items.
Strategically positioned on Floor 1 of Changi City Point with convenient accessibility for customers seeking quality luggage solutions during their regular shopping activities or in preparation for upcoming travel, Samsonite Factory Outlet benefits from location that serves both planned luggage purchases and spontaneous buying decisions by customers who realize they need travel accessories while shopping for other goods. The store operating hours accommodate various shopping schedules, making it easy for customers to visit during lunch breaks, after work, or on weekends when they have more time to explore the extensive collection and receive expert advice on appropriate luggage for their specific travel needs. The inclusion of delivery services provides additional convenience for customers purchasing multiple items or larger pieces that might be difficult to transport immediately. With its combination of premium luggage quality, competitive outlet pricing, and convenient accessibility, Samsonite Factory Outlet continues to serve as an essential destination for travel-savvy customers.
Based on 15 reviews
Out of 164 shops
Not enough ratings
tina qq
Horrible experience with the older sales person when we visited last night. Older sales lady on duty didnt help at all, we asked questions she didnt answer. We requested help opening luggage she just looked and never offered any assistance. This would have been zero stars but cashier Liza was very accommodating, made up for the poor attitude of older lady.
Derrick Cheong
Amazing response I received from a lady at the outlet when I was browsing for a new luggage bag because the wheels of my current Samsonite unit broke and lamenting on the costly replacement cost. She said “You pay $1000 for servicing a Rolex watch and Samsonite is like the Rolex of luggages”. Wow! I like the confidence she had in her brand. I just wished Samsonite has the same kind of resale value as Rolex.
William W
Samsonite Changi City Point #02-19 Always like to visit Samsonite shops, it is the suitcase world. These are the quintessential luggage makers. While they don’t sell low quality luggages, they make most of the more durable suitcases on the market. According to the website... When Jesse Shwayder founded Samsonite® in 1910 in Denver, travel was once reserved for only an exclusive few, those who had the means to see the world. Given this exclusivity, travel was a high quality experience from the transportation, to the attention to service, to even the accessories used to carry one’s belongings.
Beatrix Tamara
Hi, I tried calling but couldn’t get through. I’m looking for the Lipault Cabin in Rosewood color. Do you have it in stock?
Ayesha Thapar
Karen was excellent - friendly, knowledgeable and a great salesperson. Thanks for your help!
ömer Ekin
i had a great experience here. Mr Deniss helped us too much. Thank you.
Charlie
Many thanks to the Chinese male manager at the outlet. He managed to help me in resolving the luggage padlock issue. Great after sales service by the manager. Well done!
ahjin107
We were served by Karen who was very patient and thorough with her product explanation despite the store being a little swamped by customers. She took the initiative and extra effort to source for another new piece when we discovered a minor scratch on the handle of the one we were intending to purchase. It was a truly pleasant experience buying our luggage here, all wonderfully made possible by Karen!!! Two thumbs up for her!
Samson Hu
Had a great experience at this outlet where Karen was recommending products based on my needs and she has good product knowledge. She is also someone that believes in the brand that she is selling.
Nikita Wong
Had issues with my luggage bag and the service Center was sluggish with their response. However, Nick being the store manager promptly rendered his assistance and followed through with the case! Good service overall! Also, the service center delivered the replaced luggage to my house too.
Julian Chua
Kudos to Nick! Highly recommended shopping experience, was clueless on which luggage to get but Nick was extremely helpful, patient and knowledgeable. Clarified any doubts that I had and recommended a luggage that was best suited for my needs. Was a very pleasant experience thanks to Nick and would highly recommend coming here. Thank you once again!
Zafer
I appreciate the service provided which is amazing from this store. The staff were friendly and sincere,this is specially for Liza who assisted me in seaching for a particular bag even though it wasn't available. What impressed me most is that she took the extra mile to check with other store and provided me with further info of where can it be found. Definately will make my next trip here and highly recommended for her great hospitality. Thank you for excellent service Liza and the team from the same outlet.
Abu Hakeem Halim
Denis had great service. We came in just to look and ask about american tourister. But Denis gave such great service, we had to get something. We ended up with a medium luggage, small luggage and backpack.
Angmoh 18
We had very good customer service. The hijab wearing sales lady knew all answers promptly like price, weight, capacity of various board cases we looked at. We bought happily there - was fast and efficient. The factory outlet shopping centre has many high-end brands and is directly at the Expo MRT station, mere meters to walk, all under cover. Definitely worth checking out bargains but not everything in each store is discounted - do your homework.
Neetu pandey
We visited the Changi Citi Point branch with an intention of checking a brief case and due to remarkable services provided the store person named Dennis, our visit concluded with buying five.(5) items. The sales person was patient and helpful to understand our needs and.has.provided a.choice of product range with which we.were very satisfied. We do recommend to visit this store.
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