Location: Level 2, Unit Number #02-31 To 38
Quality products and services
New Balance at Changi City Point provides exceptional athletic footwear and sportswear shopping experiences with quality products and convenient services that cater to fitness enthusiasts and customers seeking performance-oriented athletic apparel, operating Monday to Wednesday and Monday from 11:00 AM to 9:00 PM, Thursday to Friday from 11:00 AM to 9:30 PM, Saturday to Sunday from 11:00 AM to 9:30 PM on Floor 0 with comprehensive in-store shopping and in-store pick-up services for online orders. This sportswear destination represents the perfect fusion of athletic performance technology and comfort-focused design, offering customers access to quality athletic shoes, performance apparel, and fitness accessories that maintain New Balance reputation for innovation, comfort, and quality.
The shopping experience at New Balance showcases the brand dedication to athletic excellence through comprehensive product assortments that include running shoes, training footwear, athletic apparel, and fitness accessories designed for various sports activities and performance levels, ensuring customers can find appropriate gear for their specific fitness needs and preferences. Each product reflects New Balance commitment to quality construction, innovative technology, and comfort-focused design that creates athletic wear suitable for professional athletes, fitness enthusiasts, and casual exercisers alike. The emphasis on performance technology ensures customers receive footwear and apparel that enhance their athletic performance while providing the comfort and durability necessary for regular training activities and sports participation.
Strategically positioned on Floor 0 of Changi City Point with excellent visibility and convenient accessibility for athletic enthusiasts and customers seeking quality sportswear during their regular shopping activities, New Balance benefits from high foot traffic and prime location that makes it easily accessible for customers seeking athletic footwear and apparel during shopping trips, fitness center visits, or dedicated sports gear purchases. The store operating hours accommodate various customer schedules, providing ample time for shopping before work, during lunch breaks, or on weekends when customers have more time to explore the extensive collection and receive expert advice on appropriate athletic gear. The inclusion of in-store pick-up services provides additional convenience for customers who prefer to shop online and collect their purchases at their convenience. With its combination of athletic performance technology, quality construction, and convenient accessibility, New Balance continues to serve as an essential destination for fitness enthusiasts.
Based on 15 reviews
Out of 164 shops
Not enough ratings
Xin Hao
Quite disappointed with the range here to be honest. Nothing much in terms of running shoes or apparels. The offers rack only has very limited designs and almost all odd sizes. Running shoes also super limited.
M. Chen
They have moved to Basement 1 where the former NTUC FairPrice Finest used to be. Very beautiful outlet shop that looks like a concept store. The shop staff are very friendly, especially Rahmat who gave a lot of recommendations. I was looking for a black shoes and I had flat feet, he was able to recommend a pair that really fits my needs.
Amin Naim As'ari
What a stunning factory outlet store they have here! It’s visually appealing and easy to navigate. Plus, they offer a wide variety of selections to choose from.
Ramakrishna Keshav
Sales person Zainor Fitri at Changi City point outlet was super patient, showed many variants of shoes to suit the foot well. Really appreciate salesmanship, service mindset and care towards NB customers. Highly recommended.
Mimi
Thank you for the exceptional service, Fizah. Your quick & helpful assistance is greatly appreciated. You were incredibly patient and your positive attitude truly made my day better. 😃 …
Mervyn Phea
New Balance outlet in the east. A nicely spaced out shop to browse tops, bottoms and many array of shoes and sneakers. Prices all neatly displayed. Staff are ever present to assist. A good shop to find good deals, though some series may be seasonal.
Bhaskar Singapore
Finest Quality and so as price. Football shoe collection is good
kai
Zainul from the Changi City Point outlet is super helpful! He helped me to find every single shoe I needed to purchase. I was being a lot in bulk and each one had a different purpose, and he was able to get the specific shoe for each specific need. He is amazing at listening to a customer's needs and great at communicating the features of the different models of shoe. Would come to this outlet just to be able to buy from him again! Felt like a VIP :)
Pazzesco AB
I am attended by one of the staff there by the name of Fizah. She is very friendly and has a great customer service skills, always willing to help. I truly appreciate her effort. Thank you, Fizah!
Isna Abdullah
I would like to compliment Fizah for her excellent service. She was very attentive, helpful, and friendly throughout my visit. She patiently assisted me with what I needed and made sure I had a smooth and pleasant experience. Her professionalism and warm attitude truly stand out, and I really appreciate her effort. Thank you, Fizah, for going the extra mile!
Ellysha Binte Alif Abdullah Ho
Went around a few stores in Changi City Point as my husband and I wanted to get a new pair of shoes. Came into New Balance & store was nicely renovated and they shifted from Lvl 2 to B1. The staff Sabrina helped us alot in finding the right sizes for us and explained the ongoing promo too! Was attended to by Haylyn at the cashier. Really friendly and helpful too! Will definitely come back to this store again.
Grace Hattersley
Bradley was very helpful and patient with us whilst shipping. He made sure we had the right sizes before purchasing and double checked everything. Great service and prices.
sparklin77
The outlet is very spacious and well-kept. Although it’s an outlet store, the display, lighting, and product arrangement give it the feel of a regular retail shop. My interactions with the staff were mixed. My first encounter with a male staff member was rather underwhelming, as he didn’t seem very interested in assisting me. I ended up browsing for sizes on my own, since the more enthusiastic staff were occupied with other customers. Fortunately, Haylyn eventually attended to me with thoughtful recommendations. She was approachable, attentive, and provided clear, relevant advice on the shoes best suited for my workouts. I truly appreciated her guidance, as I was quite lost about what to choose. Service like hers should not be taken for granted—thank you, Haylyn!
Hui Ong
Just visited New Balance Store at Changi City on 6 Aug 2025 and received great service from Zainor Fitri! Zainor Fitri was very helpful and knowledgeable about the products. Made excellent recommendations and ensured I found the perfect fit. Highly recommend Zainor for his exceptional customer service skills!
EI MEI KWONG
My friend & I visited this New Balance outlet on May 09, 2025. We were very impressed by the positive attitude & enthusiastic salesmanship of this staff called Aniq. I was looking for a pair of sports shoes to replace my much used walking shoes. I wear a size 36 but pending on the cut & style of sports shoes, I may sometimes need size 36.5 to feel more comfortable. Sighted 2 potential pairs of shoes to consider. Aniq was extremely patient to bring out 2 different sizes 36 & 37 for me to try. He guided me on how to test ease & comfort level as I tried on the shoes. Showed me how to gauge the space allowance for my toe area, and back of heel. Because of Aniq's warm & amiable personality, he made my shopping spree such a delightful experience. I ended up buying 2 pairs of shoes instead of one pair! When you need to shop for new sports shoes, just head over to the New Balance outlet at Changi City Point & look for Aniq. You will not be disappointed with his service!
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