Poyu NGAI
Online retail price on Traveller World website for Sumuzu luggage, model SMZ765, size 28 is $159. Price at Traveller World retail shop at Changi Business park retails $169. On the same day that I bought the luggage, noticed $10 difference for the identical product under the same company. I feedback to their customer service and questioned about the price difference and requested for $10 refund. They admitted that it's an error but on the other hand, they claimed that it's ongoing campaign or promotion within different platform. They also said they have since updated the price to $169. Therefore, refuse to make refund. Their explanation is confusing and contradictory. They admitted it's an error however its an ongoing campaign or promotion? Which is which? If this is an ongoing campaign and promotion, why they have to change the price from $159 to $169 on their website ?