I bought two pairs of shoes from this store and intended to claim a GST refund. When I asked for the receipt to be registered for the refund, they told me their system was down and advised me to process the refund at the airport instead.
However, when I got to the airport, I was told I couldn’t claim the GST refund because it must be registered at the store with a passport beforehand.
I feel completely misled and disappointed. The information they gave me was false and caused me to lose my right to a refund. It’s extremely frustrating to have such a negative experience with a well-known store.
Shu yu Goh
1
Unprofessional staff who kept saying beside me that I made the clothes messy and the rack looked like a "pasar malam" after I touched the items. Hello, as a customer, of course we want to check the price and feel the material. If I can't even touch the clothes, I might as well shop online. This is not the first time I've experienced this kind of attitude. Please train your staff to be more professional — it's their job.
urghh it's Kumari
5
Izzat was amazing, he made sure I had right size for my flat foot and even suggested a pair of sandals for my feet! Thank you so much izzat! Very happy with my purchase
Choo HengHeng
5
My go-to shoes shop for a knockdown price . They have some of the good brands like Hoka , Saucony , Asics , Solomon, etc.. not forgetting great service and knowledgeable staff .
Angmoh 18
5
We experienced a super helpful older sales lady. Ended up buying 2 pairs of Hoka shoes because of that. 😎
People commenting about staff - this is a factory outlet mall. You want much advice, you need to go to their regular store and pay normal price. The higher the discount, expect less service though enjoy the lower price in return.
This mall is mere meters undercover walk from Expo MRT station. Many including high-end brands here, most but not all is discounted. Do your homework.
Minh Phung
5
Love this shop, always have a lot of bargains. A must visit if you are after some new sports shoes and gears.
Anthony Gunawan (R'Borne)
5
Got my super cheap HOKA from this place, amazingly happy. Plenty other trekking purpose apparels on sale.
Saw some Asics and Salomon shoes too, on great price. Definitely will return back, soon.
Jerry Leong
5
I had a delightful experience at the store, thanks to the great customer service provided by its Store Manager named Min.
I was looking for a pair of winter shoes and Min attended to me. After some facts finding, he was very generous in offering his advice and recommendations so that I can find a pair that fits my needs. I picked the pair which happened to be the last pair available in store after trying on 01 side of the shoes which is on display.
Min couldn't find the other half of the shoes in the storeroom or the front store. After calling his offduty colleague to check, he continue to search all over the store for it, even opened up many shoe boxes on display in the front store to check.
He didn't give up and finally after about 20 minutes later, he found it at a non-designated spot in the storeroom.
I truly appreciate Min going the extra mile and his efforts in helping me. Many thanks Min, from a happy customer.
Jonathan Roi Agarrado
5
Excellent store for purchasing running shoes which are on sale. This is where I get my HOKA running shoes, and I believe I have already purchased 4 sets of running shoes from here. Store employee Ms. Yen was also very hospitable and knowledgeable for the shoe section, helping fit the proper shoes for my family.
Jaysen Chiam
2
Most of the staff were helpful, and the shop has a wide amount of options. But the cashier that served us was not good. When queuing up, we saw there was a promo for capitastar payment using MasterCard. We asked her about the promo and how to get the rewards but she was clueless. I downloaded the app, added my MasterCard, and when attempting to pay, it prompted me to top up the app first. When I clarified with the cashier, instead of telling me yes or no, she said "to use the app, need to top up the app". We clarified with her one more time but she didn't respond and disappeared from the counter. We decided to proceed and top up the app, but then she comes back and says, we just need to use the linked credit card to pay instead of topping up money into the app. By then it was already too late.
Tl;Dr: Good selection of good, some nice discounts, but some staff are clueless about ongoing promos