Location: Level 2, Unit Number #02-45/38
Quality products and services
Singtel Exclusive Retailer - Changi City Point provides comprehensive telecommunications services and mobile solutions to customers seeking reliable connectivity, mobile plans, and digital services in a specialized retail setting that operates daily from 11:00 AM to 9:00 PM on Floor 1. This telecommunications destination represents Singtel commitment to connecting Singaporeans through quality mobile services, fiber broadband solutions, digital entertainment options, and comprehensive customer support that addresses the diverse communication needs of modern consumers and businesses in an increasingly connected digital landscape.
The service experience at Singtel Exclusive Retailer reflects the brand dedication to telecommunications excellence through comprehensive service offerings that include mobile plan activations, device upgrades, broadband installations, troubleshooting support, and digital service consultations that ensure customers receive appropriate solutions for their communication requirements. Each service interaction emphasizes professional consultation, technical expertise, and customer education that helps customers make informed decisions about their telecommunications needs while understanding the features and benefits of various service plans and device options. The store focus on customer service ensures personalized attention and ongoing support throughout the customer relationship.
Strategically positioned on Floor 1 of Changi City Point with convenient accessibility for customers seeking telecommunications services during their regular shopping activities, Singtel Exclusive Retailer benefits from location that serves both planned service visits and spontaneous consultations by customers who realize they need mobile services or device upgrades while shopping for other goods. The store operating hours accommodate various customer schedules, making it convenient for customers to visit during lunch breaks, after work, or on weekends when they have more time to explore service options and receive detailed consultations from knowledgeable staff who understand telecommunications products and services. With its combination of comprehensive telecommunications solutions, professional service expertise, and convenient accessibility, Singtel Exclusive Retailer continues to serve as an essential destination for connectivity needs.
Based on 15 reviews
Out of 164 shops
Not enough ratings
Dejian yu
The short hair lady staff is extremely rude and unwilling to help. Was told to replace my 4k set up box here with an older model due to technical issue by Singtel CS. Singtel should just terminate this contractor before losing more loyal customers. People who had such encounter here would be able identify the correct personnel. Total bad experience. Time to switch, everyone.
Yimei Yeo
Ridiculous, came to the store to exchange my spoilt tv box, there were 3 staffs manning 3 counters and only 1 counter was available to perform the replacement service. The rest of the staffs at the counters were FREE but not able to assist. Don’t understand this logic, extremely poor management
Benson Lee
Our tv box has been giving us problem and came to exchange for a new one. Staff didn’t bother checking the new box, and true enough, the new box was faulty. Came back again to change on behalf of my father due to his unavailability, was demanded a letter of authorisation even thou I had his IC. Their negligence and Singtel’s infamous lousy quality products caused us so much inconvenience yet their staff was rude and talked like the world owed her money. SingTel, please review your outdated policy and hire the right people. Even your own contractors are complaining about the quality of your products.
Major Cervantes
I had a great experience using the Singtel Travel SIM. It was easy to set up, offered fast and reliable internet throughout my trip, and saved me from expensive roaming charges. Definitely convenient for hassle-free travel!
Helmy Irsyad
I would like to take a moment to recognize and sincerely thank Jack from Singtel for providing an outstanding level of customer service during my recent visit to the store. From the very beginning of our interaction, Jack was warm, professional, and incredibly attentive. she greeted me with a genuine smile and a welcoming attitude, which immediately made me feel at ease. It’s not often you walk into a store and feel that someone is truly there to help—not just to sell, but to listen and understand your needs. Jack did exactly that. I had a number of questions and concerns regarding my current mobile plan and was also considering a device upgrade. Jack took the time to patiently explain every detail, making sure I fully understood my options. she was incredibly knowledgeable and provided honest, well-informed recommendations without ever being pushy. What I appreciated most was how she was able to simplify complex information in a way that was easy to understand, especially around pricing structures, contract terms, and technical specs. Even when there was a slight system issue that caused a delay, Jack remained calm, courteous, and reassuring. she kept me informed throughout the process and made every effort to ensure that I was comfortable while waiting. Her attention to detail and commitment to getting everything right was clear and consistent from start to finish. It’s rare these days to experience customer service that is both professional and personal, but Jack truly went above and beyond. she didn’t just treat me like a transaction—she treated me like a valued customer. Thanks to her, what could have been a complicated or stressful visit turned into a smooth, positive, and even enjoyable experience. Jack is a true asset to the Singtel team. If more customer service representatives approached their roles with the same level of dedication, empathy, and expertise as Jack, the customer experience across the board would be significantly better. I sincerely hope Singtel recognizes her excellent work, as she not only resolved my issues but also left a lasting impression of what great service should look like. Thank you again, Jack, for your outstanding support—you’ve earned my respect, my appreciation, and my loyalty.
chingyue lee
Jack at Changi City Point branch is the best ! I have not had such pleasant and great customer service experience for a long time. Jack is not only competent with the product knowledge, she is so friendly and generous to share tips and promotions too. I simply love it. Thank you Jack !
Journey Bahtera
Miss Joey was the lady whom had served both my mother and I during our Singtel visit experience at Changi City Point. She is professional, knowledgeable, polite and patience in serving us. We both truly appreciate the detailed information shared and explained accordingly by her to both my mother and I, regarding the billing matters, number line transfers matters, phone matters and phone options and availability too. Thank you Kelly as well for the polite greetings as well. Keep it up and Well done! Way to go!
Chue Jun Hao
Great service experience. Low traffic footfall. No queue compared to Tampines. Quiet and services by Kelly who provided clear, concise and thoughtful/customer-orientated advices. Recommend others to come down here for SingTel related services like re-contract.
Michelle Jee
loved friendly staff jack😉 met back same sale staff after so many years she recognised her customers so well! …
japfreak splister
The staff was very patient and helpful in sorting out our enquiries. Helped us save alot on bills. Both the counter staffs helped in ensuring we understood on what we were getting and what we would be paying in the long run. Really impressed with their hospitality and sales support.
Elizabeth Wong
Dear Kelly, Thank you so much for taking the time to go through our package so thoroughly. We truly appreciate your patience, attention to detail, and for asking the right questions to help us focus on what we really needed. Your effort and genuine support made all the difference — thank you again for being so thoughtful and helpful. Warm regards, Elizabeth Wong
mohd hamzan abdullah
Today When to Changi City Point Look for Jack again. For my line recontract . She always provides a good service 👏 never let us disappoint. Good job 👏 …
Juwita Kamadjuwita1962
Today me and my husband when to Changi City Point look for Jack again to recontract our mobile line. She always very patient and helpful to explain to us wat is better for us. She service is totally excellent what I can say. Good 👍 job. …
adeline eng
I’d like to compliment your customer service representative, Kelly from Changi City Point who assisted me on August 26 @ 8pm with the recontract plan cum device. She was patient, professional , and made sure I understood every details. Please extend my appreciation to her — she truly represents the best of SingTel’s service.
Ivv P
Today(7/8/25,Thursday,1325hrs)I went to the shop to change my setup box and was attended by a senior lady in uniform wearing spectacles.I would like compliment her for being helpful and for her excellent service.Thank You.
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